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Frequently Asked Questions – Winin App
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Frequently Asked Questions

Winin App / Frequently Asked Questions
What are the countries that the app is available at?

Winin App will be available in 6 countries (Jordan, UAE, KSA, Qatar, Egypt and Kuwait) but we will be opening new markets within the up coming 6 months.

Is there a P.C version of this game?

No there isn’t, only an IOS and android version is available.

Is there any expiry date for gifts redemption?

Yes, each campaign has a different expiry date depending on campaign.

Is the redemption valid across the different markets?

No, it is not possible since it is limited to the campaign market

Is the same account used for both IOS and Android devices?

If the user changed the device from an Android into I-phone or vice versa, the account will be migrated to the new device without losing the progress or catches of the user.

Is the game safe to be played on ground?

The game was designed in a way to guarantee that the catches are not located in unsafe or an inappropriate location but you need to check our Terms and Conditions and play the game at your own responsibility.

Is the game suitable for children?

The game is not suitable for children, the app will not create an account for any user who is younger than 12

Why can’t I play the game while riding a vehicle?

The game will be locked automatically when the speed of the user exceeds 20km/hour for safety issues.

What is the difference between Coins and Smileys?

Smileys and Coins are items in the game that have value, the value of the Smiley is lower than the Coin, but both can be redeemed for either virtual or actual gifts

Where can I redeem my gifts from?

All information about the gifts’ redemption spots will be included in the gifts page inside the wallet since each gift will be redeemed from advertiser store, or website.

What is the mechanism of redeeming gifts?

1. Go to the redemption spot (each gift has a different redemption spot you will find it in the gift’s information bar in the wallet)

2. Show the gift in your wallet to the person in charge

3. Choose “redeem my gift” option

4. Verify it by pressing Yes

5. Get your gift instantly

How can I invite my friends to use the app?

You can press on share the app, and you can share the link through either WhatsApp, SMS or other social media platforms

How can I increase my winning chances

You can increase your winning chances through purchasing or unlocking one of the superpowers from WININ virtual store.

What is the difference between gold and silver superpowers

The silver superpowers are the powers that players win or unlock with coins, these super powers are valid for 24 hours only whether the player used it or not. As for the gold superpowers, are the powers that players purchase from WININ virtual stores and have no expiry date and valid for one time use only.

What is the pop-up quiz?

A question that appears randomly when the player catches a certain coin. Players need to answer the question in order to reveal and get their gift.

What is the timed-race?

Player will be given 15 seconds to collect 100 random collectables (Smileys, Coin).